Get in Touch With Us
Got a question about one of our poker site reviews, spotted something that needs updating, or want to tell us about your own experience at a real money poker room? This page covers how to get in touch and what you can expect once you do.
How to Reach the Team
Email is the best way to contact us. Write to [email protected] and we'll aim to get back to you within two working days. If your message is urgent or relates to a live account issue with a poker operator, please also contact that operator's own support team directly — we can advise on our research and rankings, but we cannot access, manage, or intervene in your account with any third-party poker site.
A little context helps us route your message properly. Let us know whether you're asking about a specific site — say, an alternative poker or casino option for players affected by GamStop restrictions — or about our general methodology, and we'll get the right person on it faster.
What We Can Help With
- Questions about our reviews — Want more detail on how we scored a particular room, or why one site ranks above another on rake, traffic, or bonus terms? Ask away.
- Corrections — Poker operators change their bonuses, deposit methods, and licensing status regularly. If you've noticed information on our site that looks out of date, we want to hear about it so we can verify and update it.
- Content suggestions — If there's a poker site, payment method, or format (cash games, MTTs, Spin & Gos) you'd like us to cover in more depth, let us know.
- Commercial and partnership enquiries — If you represent a licensed poker operator or an affiliate partner and want to discuss working with us, introduce your organisation and outline the enquiry clearly.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward appropriate support, and you can also reach the National Problem Gambling Helpline anytime at 1-800-GAMBLER.
What Happens to Your Message
Every email is read by a real person on our team — not an automated system. We check the details you raise against our own records and, where relevant, against publicly available licensing and regulatory information before responding. Our target turnaround is two working days, though enquiries involving detailed fact-checking can take a little longer.
A Note on Independence and Commercial Links
Online Poker may earn a commission when readers sign up with a poker site through links on this site. That relationship never decides our rankings or editorial ratings — sites are assessed on the same criteria regardless of any commercial arrangement, and we welcome challenges to that if you think a review reads otherwise. If you contact us about a specific ranking, we're happy to explain the reasoning behind it.
Before You Write In About a Specific Poker Site
If your question relates to a deposit, withdrawal, or bonus dispute with a particular real money poker room, it's usually faster to go directly to that operator's customer support first, since they hold your account details and transaction history. If you've done that and still want our take — for example, on whether a playthrough requirement or cash-out delay is typical for the industry — we're glad to weigh in with general context.
Age and Responsible Play Reminder
Real money poker is restricted to players who meet the legal minimum gambling age in their state, which is 21 in most regulated US states and 18 in a few others. If you're contacting us on behalf of someone underage, or with concerns about underage access to a poker site, please flag this explicitly so we can respond appropriately. Poker involves real financial risk, and no site or strategy removes that risk — if gambling has stopped being enjoyable or is affecting your finances or relationships, the National Problem Gambling Helpline (1-800-GAMBLER) and your state's self-exclusion program are there to help, and we take any message referencing this seriously.
We appreciate you taking the time to reach out. Whether it's a quick correction or a longer question about how we compare poker sites, a genuine response is on its way once you email us.